Privacy Policy

Lovvo Traders — Privacy Policy

Effective Date: 23 September 2025
Version: 1.0

Introduction

Lovvo Traders we operates the website www.lovvotraders.com. We respect your privacy and are committed to protecting the personal data you share with us. This Privacy Policy explains what information we collect, why we collect it, how we use it, with whom we share it, and the choices and rights available to you.

This Policy applies only to personal data collected through the Website and online services operated by Lovvo Traders. It does not apply to data collected offline (for example at physical stores, events or through third-party channels) unless explicitly stated.

All services provided by Lovvo Traders are governed by and interpreted in accordance with the laws of India.

Key definitions

• Personal Data / Personal Information: Information that identifies you or can be used to identify you directly or indirectly (for example name, email, phone number).
• Sensitive Personal Data: Highly sensitive categories of personal data (e.g., financial account numbers, government-issued ID numbers, health data). We minimize collection of such data and handle it with additional safeguards where necessary.
• Controller: Lovvo Traders determines the purposes and means of processing your personal data.
• Processor / Service Provider: Third-party organizations that process personal data on our behalf (e.g., hosting, payment processors, couriers).
• Cookies & Similar Technologies: Small text files, pixel tags, local storage, and similar technologies used to collect information about how you use the Website.

Information we collect

We collect personal information in the following categories:

1. Information you provide directly

• Registration & Account: name, email address, phone number, date of birth (optional), shipping and billing addresses.
• Transactions: order details, invoices, transaction references. (We do not store full card details — payment data is handled by third-party gateways.)
• Customer Service & Communications: messages, correspondence, feedback and support requests.
• Employment & Recruitment: resumes, CVs, interview notes, references (if you apply for a job).
• Promotions & Contests: entries, submissions, and any content you choose to provide during special campaigns.

2. Information collected automatically

• Technical data: IP address, device identifiers, browser type and version, operating system, screen resolution.
• Usage data: pages visited, time spent, clickstream, referring/exit pages, search queries, and interactions with the Website.
• Location data: approximate location derived from IP address or explicit location data if you choose to provide it.
• Cookies & tracking data: persistent and session cookies, pixel tags and similar technologies (see Cookies section below).

3. Information from third parties

We may receive data about you from third parties such as payment gateways, shipping partners, analytics providers, social networks and publicly available sources. We combine that data with information we collect.

4. Aggregated & Anonymized data

We may aggregate or anonymize information so it no longer identifies any individual. Aggregated data may be used for analytics, reporting and product improvement.

How we collect personal information

• Directly from you when you register, place an order, contact customer support, subscribe to marketing, or participate in promotions.
• Automatically when you use our Website via cookies and similar technologies.
• From third parties such as payment processors, logistics partners, and analytics providers.

Legal bases for processing (where applicable)

Depending on the circumstance, we process your personal data under one or more of the following legal bases:

• Consent: you have given clear consent for specific uses (e.g., marketing communications).
• Performance of contract: processing is necessary to fulfill our contract with you (e.g., to deliver goods you ordered).
• Legal obligation: processing is necessary to comply with law (e.g., tax or accounting requirements).
• Legitimate interests: our legitimate business interests (e.g., fraud prevention, improving services) provided your rights and interests do not override those interests.
• Vital interests: in rare cases, to protect someone’s life or safety.

Note: The legal bases above are described generally. Where local law requires a specific basis or disclosure, we will comply with that law.

Purposes for which we use personal information

We use personal data for the following purposes:

1. To provide and manage your account and orders — register accounts, process orders, manage returns, confirm delivery and refunds.
2. Payment processing and fraud prevention — work with payment processors, reconcile transactions and detect suspicious activity.
3. Customer service & support — respond to inquiries, provide assistance and manage disputes.
4. Marketing & promotions — with your consent, send newsletters, offers, personalized product recommendations and re-marketing communications via email, SMS or calls. You can opt out at any time.
5. Product improvement & analytics — analyze site usage and interactions to improve our Website, products and services.
6. Legal compliance & safety — comply with laws, respond to lawful requests and protect the rights, property, or safety of Lovvo Traders, our customers or third parties.
7. Recruitment — evaluate job applicants and communicate about open positions.
8. Operational purposes — accounting, recordkeeping, audits and internal reporting.
9. Business transfers — in connection with mergers, acquisitions, reorganization, sale of company assets or financing activities.

Cookies & tracking technologies

We use cookies and similar technologies to enhance your experience and to understand how the Website is used.

Categories of cookies we use:

• Strictly necessary: required for the Website to function (e.g., shopping cart, login sessions).
• Performance & analytics: to measure traffic and understand usage (e.g., Google Analytics).
• Functionality: to remember preferences and improve user experience.
• Targeting & advertising: to deliver relevant ads and track ad performance.

Manage cookies: most browsers allow you to block or delete cookies. You can also manage preferences via any cookie preference center shown on our Website. Disabling certain cookies may impact functionality.

Sharing your information

We may share personal information with the following categories of recipients:

• Affiliates & Group companies that operate and promote Lovvo Traders products and services.
• Service providers who perform services on our behalf (hosting, payment processing, delivery, customer support, marketing platforms, analytics).
• Payment processors & banks to complete transactions (note: we do not store full payment card numbers).
• Advertising partners and analytics providers to help us advertise and analyze performance (with appropriate safeguards).
• Law enforcement, regulators or legal advisors where required by law, to respond to legal requests, or to protect against fraud or illegal activity.
• Prospective buyers or third-party advisers in connection with a merger, sale, financing, or acquisition of assets.

All third parties with whom we share data are obligated to protect it and may only use it in ways we authorize. Where applicable, we put in place contracts and technical safeguards to protect your information.

International transfers

Data collected through the Website may be stored, processed and transferred between countries (including India and other jurisdictions) where our servers, service providers or partners operate. When personal data is transferred outside your country, we rely on contractual safeguards, organizational controls, and technical protections to ensure that your personal data is adequately protected.

Data retention

We retain personal information only for as long as necessary to fulfill the purposes outlined in this Policy and in accordance with applicable law. Examples of typical retention periods (subject to change based on legal requirements):

• Account & profile information: retained while account is active and for up to 3 years after account closure unless a longer retention is required by law.
• Order & transaction records: retained for the period required for tax, accounting and legal compliance (commonly 6–8 years depending on jurisdiction).
• Marketing preferences: while you remain subscribed or until you withdraw consent.
• Support & correspondence records: retained for a period necessary to resolve issues and for quality assurance (commonly 2–5 years).
• Application & recruitment data: retained for recruitment purposes (typically 1–3 years) unless you become an employee.
• Log & analytics data: retained in aggregated or pseudonymised form for analysis; raw logs retained for a limited period.

If you wish to request deletion of your data, see the “Your rights & choices” section below. Please note that deletion may be restricted where we are required to retain records for legal or regulatory reasons.

Your rights & choices

To the extent provided by applicable law, you have rights regarding your personal data. These may include:

• Access: request a copy of personal data we hold about you.
• Correction: request correction of inaccurate or incomplete data.
• Erasure: request deletion of your personal data, subject to legal and contractual limitations.
• Restriction: request restriction of processing in certain circumstances.
• Portability: request a machine-readable copy of your data to transfer to another provider when technically feasible.
• Objection: object to processing for direct marketing or based on legitimate interests.
• Withdraw consent: where processing is based on consent, you may withdraw consent at any time.

How to exercise your rights:
Send a request to info@lovvotraders.com with enough detail for us to locate your records (name, email, description of request). We may need to ask for identity verification before fulfilling requests.

Response time: we will acknowledge receipt of a request promptly and aim to respond within 30 days. Complex requests or requests requiring verification may take longer; we will inform you if an extension is needed.

Fees: where permitted by law, we will normally provide information free of charge. We may charge a reasonable fee for manifestly unfounded or excessive requests.

Automated decision-making & profiling

We may use automated systems and profiling to personalize your experience (e.g., product recommendations, targeted marketing). We do not use solely automated decision-making that has a legal or similarly significant effect on you without appropriate safeguards and notice. You may contact us to request human review or to object to profiling where applicable.

Data security

We implement reasonable organizational, technical and administrative measures to protect personal data against unauthorized access, disclosure, alteration or destruction. These include:

• Encryption of data in transit (TLS/HTTPS) and, where appropriate, at rest.
• Access controls and least-privilege access to systems and data.
• Regular security assessments, vulnerability scanning and internal audits.
• Employee training and confidentiality obligations.

While we take reasonable steps to safeguard your personal information, no system is completely secure — we cannot guarantee absolute security.

Data breach response

If a security breach that materially affects personal data occurs, we will act promptly to investigate and contain the incident, notify affected individuals and relevant authorities as required by law, and take steps to mitigate harm.

Links to other websites

Our Website may contain links to third-party websites. This Policy does not apply to those sites. We encourage you to review the privacy policies of any third parties before providing personal information.

Children

The Website is not directed at children under 13 and we do not knowingly collect personal data from children. If you believe we have collected information about a child under 13, contact us at info@lovvotraders.com and we will take steps to delete it.

Changes to this Policy

We may update this Policy from time to time. When we make material changes, we will post the updated Policy on the Website with a revised effective date. Where appropriate and required by law, we will notify you by email or a notice on the Website.

How to control marketing communications

• Emails: click the Unsubscribe link included in marketing emails or update preferences in your account profile.
• SMS & Calls: reply with STOP (where supported) or update preferences in your account profile or by contacting info@lovvotraders.com.

Account deletion & data portability

If you want to close your account and request deletion of personal data:

1. Sign in and use the account deletion option (if available) or contact info@lovvotraders.com with the subject line: “Account deletion request”.
2. Provide your account details and a brief reason (optional).
3. We will verify your identity and process the request. Deletion may not be immediate if we need to retain data for legal, tax or contractual reasons.

If you request portability, we will provide your data in a common, machine-readable format where technically feasible.

Grievance & dispute resolution

If you have concerns about our privacy practices, contact us at info@lovvotraders.com. We will investigate and try to resolve complaints in a timely manner. If you remain unsatisfied, you may refer the matter to the applicable data protection authority or regulator in your jurisdiction.

Contact us

For privacy-related questions, requests or concerns, email: info@lovvotraders.com.

Please include sufficient detail to enable us to process your request efficiently (name, contact details, description of request).

Additional commitments & best practices (optional)

• We regularly review our data practices and update safeguards as necessary.
• We conduct privacy impact assessments for new or high-risk processing activities.
• Where feasible, we pseudonymise data used for analytics to reduce re-identification risk.

Legal & regulatory disclosures

Lovvo Traders will comply with lawful requests from courts, regulators or law enforcement in accordance with applicable law. If we are required to provide information by law, we will disclose only the minimum required.

Severability

If any provision in this Policy is found to be invalid or unenforceable, the remaining provisions will remain in full force and effect.

Copyright

Worldwide Copyright © LovvoTrader (brand owners of Lovvo Traders). All rights reserved.

Last updated: 23 September 2025